Terms of Service

By accessing beacon.logiqal.space or using the Beacon platform, APIs, or related services (the "Service"), you agree to these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that company.

If you do not agree with these terms, do not use the Service.

Beacon provides a WhatsApp Business API platform including messaging, session management, template management, webhooks, a shared team inbox, campaigns, contact management, analytics, link tracking, integrations, and developer APIs.

Beacon is an independent product of Logiqal Space. It is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc. Your use of WhatsApp through the Service remains subject to WhatsApp's own Business Terms and Commerce Policy.

You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under them. Notify us immediately if you suspect unauthorised access.

Access may be provisioned across multiple workspaces, roles, and permission levels. You are responsible for the access you grant to your team and, where applicable, to your clients.

You may not use the Service to send unsolicited messages to recipients who have not opted in, to distribute unlawful, deceptive, or harmful content, to impersonate another person or business, to circumvent rate limits or platform safeguards, or to attempt unauthorised access to any part of the Service or its infrastructure.

You are responsible for obtaining and recording valid consent from every contact you message, and for honouring opt-out requests promptly. The Service provides consent and opt-out tooling; using it correctly remains your obligation.

You retain all rights to the data you submit to the Service, including contacts, message content, and media. You grant Logiqal Space a limited licence to process that data solely to provide and support the Service.

We process customer data in line with our Privacy Policy and, where applicable, a data processing agreement executed between us.

Fees, plan scope, and billing terms are agreed in writing between you and Logiqal Space before the Service is provisioned. Charges for messaging that WhatsApp or Meta levies directly are separate from platform fees and are your responsibility unless expressly stated otherwise in your agreement.

We work to keep the Service available and performant, and publish maintenance windows in advance where practical. Availability commitments, support response targets, and escalation paths, where offered, are set out in your written agreement.

The Service depends on WhatsApp infrastructure that we do not control. Interruptions originating upstream are outside our commitments.

We may suspend or terminate access where we reasonably believe the Service is being used in breach of these terms, in a way that risks harm to recipients, or in a way that jeopardises our platform standing with WhatsApp or Meta.

You may terminate at any time in accordance with your written agreement. On termination you may export your data for a reasonable period, after which it is deleted in line with our retention practices.

The Service is provided on an "as is" and "as available" basis except where expressly stated otherwise in a written agreement with us. To the maximum extent permitted by law, Logiqal Space disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from use of the Service.

We may update these terms from time to time. Material changes will be communicated to account owners before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Questions about these terms can be sent through the contact form on this site or to the account contact provided to you by Logiqal Space.