Privacy Policy

Beacon is a WhatsApp Business API platform operated by Logiqal Space. This policy covers the beacon.logiqal.space website and the Beacon platform.

For data you submit through this website - for example the contact form - Logiqal Space acts as controller. For data your business processes through the platform, such as your customers' messages and contact records, Logiqal Space acts as a processor on your instructions.

Website: the name, email address, company, and message you submit through the contact form, plus basic technical information such as IP address, browser type, and pages visited.

Platform: account and workspace details, authentication data, API key metadata, and the customer data your business chooses to send through the Service - including contact phone numbers, message content and media, delivery and read events, consent records, and analytics derived from them.

To respond to your enquiries, provide and operate the Service, authenticate users, maintain security and prevent abuse, provide support, meet legal obligations, and improve platform reliability and performance.

We do not sell personal data, and we do not use your customers' message content to train models for other customers.

Where applicable law requires a legal basis, we rely on: performance of a contract, our legitimate interests in operating and securing the Service, your consent where you have given it, and compliance with legal obligations.

We share personal data with service providers that support the platform, including cloud hosting and infrastructure, and with WhatsApp and Meta to the extent required to deliver messages you send.

Where you enable integrations - for example a CRM, e-commerce, or helpdesk connection - data flows to those providers under your instruction and their own terms. A current list of subprocessors is available to customers on request.

Website enquiry data is retained for as long as needed to respond and to keep a record of the conversation, unless you ask us to delete it earlier.

Platform data is retained for the duration of your agreement and for a limited period after termination to allow export, after which it is deleted or anonymised. Specific retention windows can be agreed in writing.

We use encryption in transit, access controls, role-based permissions, audit logging, and environment separation to protect the platform. Where enabled, single sign-on and enforced multi-factor authentication add further protection for your team.

No system is perfectly secure. If a breach affecting your data occurs, we will notify affected customers in line with applicable law and any commitments in your agreement.

Data may be processed in countries other than your own. Where required, we put appropriate safeguards in place for those transfers, such as standard contractual clauses.

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability.

If your data was submitted to the platform by one of our customers, we will refer your request to that customer as the controller and support them in responding.

Privacy questions and requests can be sent through the contact form on this site, and will be routed to the Logiqal Space privacy contact.