A shared inbox that doesn't double-reply
Support and sales teams working the same WhatsApp number without stepping on each other. Real-time collision detection shows who is typing where, assignment routes threads to owners, and every note stays internal.
Inside team inbox
Collision detection
Live presence on every thread. If a teammate is already typing, you see it before you send a duplicate.
Assignment and routing
Assign threads manually or by rule - keyword, contact tag, business hours, or round robin across an availability roster.
Saved replies
Shared snippet library with variable interpolation. Keyboard-first insertion, per-team folders.
Internal notes
Mention teammates inside a thread. Notes never reach the customer and stay attached to conversation history.
Statuses and SLAs
Open, pending, resolved, snoozed. First-response and resolution timers per conversation, visible to managers.
Human handoff
Bot conversations escalate into the inbox with the full transcript attached and the customer never repeats themselves.
What ships with it
No asterisks, no add-on tier. This is the surface as delivered.
- Real-time WebSocket inbox updates
- Typing and presence indicators across agents
- Rule-based and round-robin assignment
- Saved replies with contact variable merge
- Internal notes with @mentions
- Conversation tags, filters, and saved views
- First response and resolution timers
- Full searchable conversation history
The rest of the platform
Put team inbox to work
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