Beacon
Contact management

A CRM that knows what WhatsApp knows

Every number that touches your WhatsApp becomes a contact record with a timeline, tags, custom fields, and a consent state you can defend in an audit.

Capabilities

Inside contact management

Custom fields

Typed fields - text, number, date, select, boolean - usable in segments, templates, and automation conditions.

Interaction timeline

Messages, campaign touches, link clicks, agent notes, and status changes on one chronological record.

Consent and opt-out

Opt-in source, timestamp, and channel stored per contact. Opt-outs propagate instantly across every campaign.

Import and export

CSV import with column mapping and dedupe rules. Full export including custom fields and consent state.

Tags and lists

Manual tags, automatic tags from keyword triggers, and saved lists that stay live as data changes.

Deduplication

Phone-number normalization across country formats so one human is one record.

Specifics

What ships with it

No asterisks, no add-on tier. This is the surface as delivered.

  • Unlimited typed custom fields
  • Automatic and manual tagging
  • Opt-in provenance and opt-out enforcement
  • E.164 normalization and dedupe on import
  • Bulk edit, bulk tag, bulk delete
  • Full-text contact search
  • Two-way CRM sync via integrations
  • GDPR-oriented export and erasure workflows

Put contact management to work

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